FAQ

FAQ (Frequently Asked Questions) KT Artists.

Take a read of our FAQ guide if you have any queries about ordering from KT Artists, shipping, delivery and returns.

How long does my print take to arrive?

For prints posted within Ireland, please allow up to 10 working days.

For prints posted to outside Ireland. please allow up to 14 working days.

 

How is my print delivered?

All our prints are limited edition, they are a piece of fine art. Every print is carefully rolled inside study postal tubes and delivered by registered post using the Irish postal service ‘An Post’. When your order arrives, it is important to sign for the delivery.

 

How is shipping calculated?

Shipping is based upon the destination address. The shipping cost covers us for the cost of packaging and registered post. The shipping charges for original artworks also cover the cost of insurance.

 

Do KT Artists provide framing?

Unfortunately, we do not offer framing services. We highly recommend The Copper House Gallery in Dublin. If outside Ireland there are many fantastic framing services available in most large towns or cities.

 

What type of frames do we recommend?

This depends on the style of your interior. We prefer white wooden frames; however black frames can look particularly good as well.

 

Do KT Artists guarantee that my print is limited edition?

All KT McCaffrey fine art prints are limited edition and supplied with a certified of authenticity signed by KT McCaffrey and the Copper House Gallery master printer. The certificate includes a paired hologram as further proof of authenticity.

 

Are Original paintings available to purchase?

Original paintings are available to buy from KT Artists. However, these are valuable pieces and we will contact you directly after ordering to ensure all details are correct and to answer any questions you may have.

 

Do KT Artists offer a collection service?

Unfortunately, we do not provide a collection service. All orders are sent by registered post only.

 

How Can I Return a print if I am not happy with it?

Unfortunately, KT Artists do not offer exchanges on prints or original artworks. If you are not happy with your print, we will do our best to resolve the issue for you. Please contact us at [email protected] with your order number within 14 days from day of receipt.

Damaged Prints

Please inspect your print order once you receive it and contact us immediately if it is defective, damaged or if you receive the wrong print, so that we can solve the problem.

KT Artists cannot provide refunds on your order if mishandled or damaged after you signed for delivery.

If this FAQ does not answer all of your questions about KT Artists please feel free to drop us an email to [email protected]

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