We hope you will be 100% delighted with your purchases from KT Artists. We offer a 14 day money back guarantee! Simply notify us by email within 14 days of receiving your delivery that you intend to return the artwork.
If I don’t love it, how do I return it?
If your artwork arrived in good condition but you have changed your mind, no problem! You can return it to us within 14 days of receipt and receive a refund for the price of the artwork. After receiving the goods you have 14 days from the delivery date to return them for a full refund. All returned artworks must be undamaged and in the original packaging and condition. Within the first 14 days, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any postal costs in returning the goods.
In the unlikely event of goods damaged on arrival,please notify us immediately. We will require you to email us a good quality photo of the damaged artwork. We will then require you to return the damaged artwork to us. In the unfortunate case of goods becoming damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurred.
Cancellation of order:
You can cancel an order within 48 hours of ordering. We will refund you within 14 days from the date of cancellation of your order. We can only cancel an order before the manufacturing and shipment stage. Once the product is in the printing stage or if your order has already shipped we cannot cancel your order
How to Contact us:
The first step is to notify us by email about your return. Our email address is [email protected]
Our postal address for returns is: