We hope you will be 100% delighted with your purchases from KT Artists. We offer a 14 day money back guarantee! Simply notify us by email within 14 days of receiving your delivery that you intend to return the artwork. We advise you to read our returns policy carefully before contacting us regarding the return of an artwork.
If I don’t love it, how do I return it?
If your artwork arrived in good condition but you have changed your mind, no problem! You can return it to us within 14 days of receipt and receive a refund for the price of the artwork. After receiving the goods you have 14 days from the delivery date to return them for a full refund. All returned artworks must be undamaged and in the original packaging and condition. The artworks can be returned to us by post or courier and the return postage must be paid by the customer. We advise that you insure the return parcel so that it is traceable. We are not responsible for artworks lost in the post, artwork is returned at your risk and cost.
If you are returning a fine art print, the cost of return postage should be less than 15 euros. If you are returning an original painting, the cost of returning this could be up to 100 euros depending on size and weight.
When the artwork has been returned to us in its original condition, we will refund the full cost of the artwork to you. Returned artwork which is damaged, ripped, creased, torn or tampered with or not in its original condition will not be refunded.
In the unlikely event of goods damaged on arrival,please notify us immediately. We will require you to email us a good quality photo of the damaged artwork, your order number, postal address, email and phone number. We will then require you to return the damaged artwork to us. KT Artists will either deliver you a new one or refund you the cost of the artwork. When the artwork has been returned to us we will refund the full cost of the artwork & the cost of delivery to you. If a damaged artwork has been delivered to you, email us within 24 hours of receipt.
Cancellation of order:
You can cancel an order within 48 hours of ordering. We will refund you within 14 days from the date of cancellation of your order. We can only cancel an order before the manufacturing and shipment stage. Once the product is in the printing stage or if your order has already shipped we cannot cancel your order
Exchanging an order:
All our fine art prints are limited editions and custom made. It is very difficult for us to simply exchange your artwork for another artwork. Currently we are unable to exchange an artwork for different artwork. If we make a mistake and send you the wrong artwork, we will of course exchange it for the correct artwork.
How to Contact us:
The first step is to notify us by email about your return. Our email address is [email protected]
Our postal address for returns is: